TERMS OF SERVICE

OUR FOOD

Although we love to accommodate our clients’ requests, please be aware that all boards, boxes and grazing tables are subject to availability and what is in season.

It is your responsibility to inform us well in advance of any dietary requirements, allergies or intolerances. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary. Our boards and boxes are not prepared in an allergen-free environment. While we may be able to provide and label items containing possible allergens ahead of time on request, there is a risk of cross-contamination.

All food should be consumed within 2 hours upon delivery or up to 12 hours if refrigerated, after which, Folia Events will not be accountable for the freshness of the food. Folia Events is not responsible for the removal and disposal of food waste post-event.

CANCELLATIONS & SURCHARGES

We understand that when plans change, cancelling an event or order is sometimes necessary.  
For boxes and/or boards, a cancellation notice must be provided at least 24 hours (1 business day) in advance for all delivery orders.    For larger orders and/or events we require a minimum of 7 working days notice.  
 
* Please note that failing to follow our cancellation policies may incur a penalty. Deposits made at time of booking are not refundable.
 
Folia Events reserves the right to incur charges (at retail value) for any lost or damaged item rendered to the client by Folia on a loan basis. All boards, serving ware, place settings, stemware and props are for hire only and must be returned within 48 hours.
 

TABLE REQUIREMENTS

A suitable table/hard surface must be provided at the venue. Grazing tables should be setup indoors in an air conditioned/cool space, away from direct sunlight.

Folia Events will not be liable for any circumstances, costs, liabilities or claims arising out of a failure to adhere to the table/surface requirements.

GRAZING TABLE SERVICE

Please allow between 2 – 4 hours for set up, depending on the size and requirements of your grazing table. Should a take down service be required, please allow approximately 1 – 2 hours to tidy, clean and clear. 

Our catering is self-service only. If you require staff during your event to help top up or keep the table tidy, please let us know and we will quote accordingly.

Biodegradable plates, cutlery and napkins can be supplied at an additional cost.

Hiring of theme-appropriate props outside of what we have in stock can be included and added to your quote upon request and subject to availability.

LIMITATION OF LIABILITY

The limitations on liability set out below will not apply to any claim which is the consequence of fraud, dishonesty, wilful concealment, wilful misrepresentation or gross negligence by or on behalf of Folia Events.

Folia Events will under no circumstances whatsoever be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, for any special, indirect or consequential losses arising out of this Agreement.

To the extent permitted by law, you acknowledge that Folia Events’ maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the aggregate value of the invoice issued to the customer by Folia Events under this Agreement.

Terms are subject to change without notice.

For any additional questions, please do not hesitate to email us at hello@foliaevents.com