FAQ

We take the safety and health of our clients and our team very seriously. All our boards, serveware, stemware, linens, etc. are sanitized before and after each use. All our products are prepared following PHO food safety guidelines.

Yes, we deliver throughout the Greater Vancouver area. For clients in North Vancouver delivery is free of charge. All other areas, including West Vancouver, incur a delivery charge of $10.

Absolutely! We are located in North Vancouver. Just click that option on your checkout page.

We package your order as close to delivery/pick up time as possible. We recommend all boards and boxes to be enjoyed within 2 hours, or they can be refrigerated for up to 12 hours.

 No, taxes are added at checkout.

Yes! All of our offerings can be made fully gluten free, dairy free, nut free, vegan and/or vegetarian. We usually offer at least one of these options in all of our boards, boxes and tables to ensure it meets your guests’ preferences or dietary needs. We are also happy to offer kid-friendly, themed and/or preferred options as part of our services. Feel free to email us at hello@foliaevents.com with your inquiries.

We appreciate orders for our boards and boxes to be placed 48 hours in advance. For larger orders, grazing tables and/or cheese wheel cakes we require additional time. Please email us at hello@foliaevents.com to discuss your event’s needs and/or time limitations. We are happy to accommodate whenever possible.

We have a general guideline that we follow but we let seasons and freshness be our guide. We are always sourcing new products and never know what kind of amazing local product we will find and share with you.

Absolutely! We love being creative and working with different themes, foods and ideas. From kid-friendly to themed food options, we are always excited to try new things. Feel free to connect with us at hello@foliaevents.com to discuss your vision.

Grazing is the latest trend in event catering. Grazing tables, boards and/or boxes make event food elegant, interesting, interactive, playful and incredibly pretty. * Our grazing boxes are a portable option perfect for bringing on a picnic or offering as a gift. These are presented in clear top cardboard box and are ready to be enjoyed upon delivery. * Our grazing boards are presented in beautiful life-edge wooden boards, wooden trays and/or biodegradable palm leave platters with all necessary serving vessels and utensils. Grazing boards, bowls and knives are on a loan basis and will be pick up the following day. * And finally, grazing tables: our most popular and definitely most impactful option. These show-stopping feasts are set up at your event location. Most suitable for gatherings of 35+ people. Set up time for these beauties are anywhere from 2 to 4 hours depending on table size and food options. Foliage, props and utensils are included in this option. Add-on decor, flower arrangements and lighting can be added at an additional cost. Please email us at hello@foliaevents.com for details.

* Set-up and Take-down is included in our Pop-Up Picnic packages. Set up time depends on size of gathering and can take anywhere from 1 to 4 hours. * We offer on-location set up for our grazing tables. Set up time depends on size of event and can take anywhere from 1 to 4 hours. Next day pick up of our boards, cake stands, platters, bowls, utensils, etc. are included in our services. Take down of our grazing tables can be arranged at an additional fee. Please email us at hello@foliaevents.com for more details.

We don’t. Clean up needs to be arranged by you. We do request that all our wooden boards, platters, plates, glasses and serving utensils be wiped down prior to pick up. We will take care of sanitizing them upon return.

For boxes and/or boards order cancellations, we require a minimum of 24 hours. For larger orders and/or events we require a minimum of ONE week’s notice. * Please note that failing to follow our cancellation policies may incur a penalty. Deposits made at time of booking are not refundable.

Sorry, we are not able accept returns on our food items.

So are we! We are committed to using locally and ethically sourced products. All our boxes, trays, boards and serving ware are made from Pine, Bamboo, fallen Palm leaves, cardboard paper, Copper or Stainless Steel and are fully compostable, reusable and/or recyclable. We are proud to use minimal plastic and have minimal wastage in our food preparation.

Yes, we are, and we are certified by the VCH Public Health Agency and abide by all rules and regulations. All our work is done out of a certified food commissary kitchen.

Please feel free to email us at hello@foliaevents.com with any additional questions you might have.
We are always happy to hear from you!